Skip to content
stor policy
- Delivery and shipments
- 1. The delivery of the products to the buyers is carried out through courier companies within the delivery time promised in the sale.
- 2. Shipments by courier will be arranged in advance, when buying the product and making a payment, the operator will give the company to prepare the product and send it to the customer. And the company will send an email to the customer when leaving and also when the product arrives at the customer's address (except when talking about delivery to areas defined as remote where the delivery will be delivered within 14 business days). During sale and on holidays delivery to the house may take up to 14 business days. If the customer cancels the shipment after leaving for the courier company and / or the customer refuses to accept the shipment from the courier company, the customer will have to bear a payment of NIS 100 for the courier.
Replacement policy
- If the order is not complete with the size of the item purchased, or for any other reason the order wants to replace it with another item - the order can do so easily and at no cost up to 30 days from the date of delivery. For the replacement, the customer must send the item back to the operator, using the collection sticker attached to the shipment, with the shipping fee at the operator's expense - all so that the customer's purchase is easy, the package the customer receives with the item will have all the instructions needed to return it. From the same order at no cost - up to twice only. Pay attention! For reasons of sterility and maintaining the health of our customers, silicone stickers cannot be returned or replaced.
- The possibility of ordering products on the website is limited to areas in accordance with the map of the distribution areas of the Israel Post or the courier company. The operator may - but does not undertake - to provide the service outside the distribution areas, by prior arrangement by telephone. Therefore, even if such an order was received and received on the site's computers, the operator will not be obliged to provide it.
- In orders with a courier - the courier or the shipping company will arrange delivery to the customer, if the customer requests that the package be left in his agreed place, such as an electrical cabinet, outside his door, the company will not be responsible for the loss or theft of the package.
- The delivery dates specified in these regulations do not apply to products that are out of stock. 2. The ordered products will be delivered after the purchase process is completed, provided that the order is received within the transaction time range as defined on the requested product page, provided the customer orders a valid credit card that can be charged and cleared in Israel, and provided the credit card company that issued it approved the transaction.
- If the customer did not notify the operator within 30 days of the notice sent to the customer whether to send her the product or cancel the contract as stated above or if the customer did not come to pick up the product sent to her a second time, then the customer will be considered the recipient and the product was actually delivered. In this case the operator is not obligated to continue to hold the product for a period exceeding 30 days. In the event that the operator chooses to continue to keep the product for the customer for a period of her discretion, she will be entitled to charge the customer a storage fee for each day the product is stored and also decide at any stage to stop storing the product.
- Privacy Policy
- To purchase a product, choose a username and personal password, which will accompany the customer in all purchases and / or use of the site. The customer is then asked to provide additional information for the purpose of making the transaction, such as name, address, e-mail address, telephone number and credit card number.
- . The use and browsing of the website constitutes consent on the part of the customer and the other surfers of the website to all the conditions specified in these regulations. Any submission of information to the site is like the consent of the customer and the surfers on the site to use, discover, disclose and collect the information in accordance with the conditions set forth in these regulations.
- On certain pages on the site, there may be services that require registration and delivery of personal information such as: name, address, address, ways of contact and e-mail address. These services will be provided only after providing the details in the required fields, as requested. Entering the personal details on the website will be considered as consent on the part of the customer to the delivery of the details and the customer cannot raise an argument and / or a claim against the operator in this matter.
- The operator takes acceptable precautions in order to maintain, as far as possible, the confidentiality of the information. Every transfer of a credit card number from the site is done in an encrypted manner according to standard. However, in cases beyond its control and / or due to force majeure, the operator will not be liable for any damage of any kind, indirect or direct, caused to the customer and / or anyone on its behalf if this information is lost or used unauthorized, except for direct damage If such damage was caused due to the negligence of the operator.
- The operator makes an effort to provide the customer with proper and high quality service. The operator implements information security systems and procedures on the site. However, this does not guarantee complete protection of the information provided to the operator through the site. Therefore, the operator does not guarantee that the services offered on the site will be immune from unauthorized access to the operator's computers, damages, breakdowns, malfunctions or failures - including malfunctions in the hardware, software or communication lines to the site - at the operator or its suppliers. locate.
- The operator uses Taranzilla, a leading credit card clearing and security company in Israel, for the purpose of checking and securing information.
- Taranzilla meets the strict standards of standards and information security procedures as required by the credit card companies.PCI
- . The operator undertakes not to use the customer details registered on the site but only for the needs of the site's operation, and in order to enable the execution of the order and the transfer of information to the customer
- The personal details of each customer will be stored in the operator's database. In accordance with the provisions of the Protection of Privacy
- Law, 5741-1981, any customer may, at any time, contact the operator and request to review the information concerning it and found in this database.
- or correct their personal details contained in the database, and the operator will act in accordance with the provisions of the law.
- The operator shall, as far as possible, refrain from transmitting data from its database to third parties, and will do so only in the event that express consent has been given to the provision of the information. The operator will provide the personal information if it is obligated to do so by law and / or by a competent authority and for the purpose of performing the services
- The operator may use the personal data that will be provided on the site and the information it collects about the browsing habits of the customer and the surfers on the site, for the purpose of improving the services offered on the site, contacting (if necessary) or providing statistics to third parties. The information collected in this way is not identifying information. 5. The Operator may, in its sole discretion, change the terms of the Privacy Policy, without prior notice.
- Every customer is entitled to ask the operator to delete and / or change and /
- Amending the order to delete a product or cancel the order permanently
- Roqaya Mall supports the option to modify or cancel orders before completing the payment process for it, because it is not included in the processing system, but if payment is made, it can be modified to delete a product or cancel the order permanently within 12 hours, and $3 will be deducted from the customer’s balance “cancellation fees” In the event that cancellation is requested within 24 hours, a $7 “cancellation fee” will be deducted after the competent department confirms the possibility of this
- A video clip must be taken during the process of opening the order, because if the request is opened and it turns out that the request is missing one or more products and it appears in the data of roqaya mall that those products have been shipped, roqaya mall does not accept the customer’s request for compensation and it is considered void, and the same is true in the case of receiving products that do not match what was requested Or in the event of damage to the received products, and then the video is sent within less than 12 hours of receiving the request via email ( soha.shafie@gmail.com) with the order number and the order that happened so that your request is evaluated by the relevant department and if the reason is confirmed, compensation will be made According to the status of each request.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.
- Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device